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Support

Stuck on something, or just have a question? We're a small team and we read every message. Most answers are below — if you don't find yours, reach out and we'll help.

Get in touch

Email us and include your username and, if it's about a specific challenge, the challenge name. Screenshots help a lot.

✉️ support@offli.app
We aim to reply within 1–2 business days. Offli is US-only; paid challenges are settled in US dollars where state law permits.
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Screen Time

Turning on verification and picking the app a challenge tracks.

Verification

How days pass or fail, and why a day may still say "in progress".

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Account

Sign-in trouble, deleting your account, and your data.

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Eligibility

Where Offli is available and who can join real-money challenges.

Getting started

The basics of how Offli works.
What is Offli?

Offli turns cutting back on your most distracting apps into a challenge. You pick an app and a daily time limit, and you "win" by keeping your own usage under that limit for the length of the challenge. Verification is done privately on your device using Apple Screen Time.

It's a contest of skill and self-control — the outcome depends only on your own behavior, not on chance.

Do I pay real money?

Yes. Paid challenges use real US dollars: your entry fee joins a shared prize pool, and participants verified to have met their limit every day split the pool (Offli keeps a small service fee). Real-money play is available only where state law permits — see the Eligibility & State Availability page. During the beta, balances may be simulated test credit with no cash value.

How is a challenge verified?

When you join, Offli sets up Apple Screen Time monitoring on your device for the app the challenge tracks. If you cross the daily limit, iOS notifies Offli's on-device monitor and the day is marked failed. If the day ends without crossing the limit, it's a pass.

Your actual app usage never leaves your device in a form we can read — Offli only learns whether you stayed under the limit each day.

Troubleshooting

The most common issues, and how to fix them.
My "My Progress" screen says "Turn on Screen Time" but it's already on

Try these in order:

  1. Pull to refresh on the progress screen, or tap Check now in the Daily verification card.
  2. Open iOS Settings → Screen Time and confirm it's enabled and that Offli appears under apps allowed to use it.
  3. Make sure you selected the challenge's app when you joined (the app icon should appear on the progress screen).
  4. Force-quit and reopen Offli so it can re-read your authorization.
My screen shows I'm over the limit but the day isn't marked failed

A couple of things can cause this:

  • It hasn't synced yet. Open Offli (or pull to refresh on My Progress) so the latest on-device reading uploads. A crossed limit is applied as soon as it syncs.
  • Join-day counting. Screen Time counts your challenge usage from the moment monitoring starts. On the day you join, minutes you used before joining show in your daily total but don't count toward the challenge. On full days (midnight to midnight) the numbers line up.

If a day is genuinely over the limit and still hasn't failed after a sync, email us with a screenshot and we'll investigate.

The live minutes or the app icon aren't showing

The real usage number and the app's icon/name come from Apple's Screen Time and only appear on a physical iPhone (not the Simulator) with a monitored app selected. Reopen the app after granting Screen Time permission. If it still doesn't appear, confirm you picked a specific app (not only a category) when joining.

I'm not getting reminder notifications

Reminders are optional and scheduled on your device. Turn them on from the Daily verification card on the progress screen, and make sure notifications are allowed for Offli in iOS Settings → Notifications.

Account & privacy

How do I delete my account?

Go to Settings → Account → Delete account in the app. This permanently removes your personal data from our servers. If you're in an active challenge, your entry and any potential prize are forfeited to the other players.

What data does Offli collect?

Your account (username, email, display name), your US state of residence and age confirmation (for eligibility), your challenge participation, and per-day pass/fail results. We never receive your detailed Screen Time data. See the Privacy Policy for details.

Where is Offli available?

The United States only. All Offli challenges are paid, real-money challenges, and they aren't offered to residents of every state — see Eligibility & State Availability for the current list and the minimum age (18+, or 19 in AL and NE).

Still need help?

We're happy to help with anything not covered here.

Email support@offli.app with your username and a short description of the issue. Screenshots and the challenge name speed things up.